Our commitment to Accessibility

We recognise that it is important to provide a website that is accessible for all users. We have introduced the following features to ensure the best use of our site by all of our users.

Requesting an alternative format for written communications

We can communicate with you in a range of alternative formats, such as Braille, large print, coloured paper, or audio. Once you have chosen a suitable format, we will make sure that everything we send to you is in the format of your choice. This will include letters, annual statements or information relating to your mortgage.
You can request the format of your choice over the phone, in the post, via email, or if you have access to online services via secure messaging.

Digital Accessibility

Headings and navigation menus

HTML heading tags (used to separate headings and sub-headings on a website page) are used to convey a document’s structure and navigation menus (which categorise the content you see on a website) are marked up as HTML lists. HTML stands for Hypertext Markup Language which is a standardised system for tagging text files to achieve font, colour, graphic, and hyperlink effects on websites. Screen readers use HTML tags to understand the content of a web page and what elements are available for the viewer to select.


Images used in this site include descriptive alt tag attributes. Alt Tags are when alternative text for an image is used to describe the image or what it represents.

Font size

Most of the font sizes we use on our site are sizable. You can change the font size to make it either larger or smaller via your browser settings. You can find more information on how to access your browser settings on the following links:

Style Sheets

This site uses cascading style sheets for describing the presentation of all visual layouts within our website. If your browser or browsing device does not support style sheets, the content of each page is still readable and clearly structured.


This site uses JavaScript which is a language used for describing the presentation of a web page. If you disable JavaScript, you can still access the site’s content, however, it may impact the functionality of the website. For example, the calculators will not work.