Our website contains information and tools to make it easier for you to manage a range of day to day tasks connected to your mortgage. It also contains links to external organisations that can provide you with information to help you manage your money.
My messages is a new secure online feature. Log in to your account to send us a message or upload a document, and we will respond directly to you.
Our dedicated team want to understand and support our customers who are already in vulnerable situations or be ready to help anyone who may find themselves in those circumstances in the future.
We want to help you. If you’re worried about your finances and are struggling to pay your mortgage, the sooner you talk to us, the sooner we can try to help. Talking to us about your circumstances and the options that may be available to you, will have no impact on your credit score.
Multiple debts, several creditors, or managing a tight budget can at times feel overwhelming. Talking to someone impartial can really help. Take advantage of free debt advice and support from PayPlan. Find out how PayPlan have helped our customers with their finances.
With the constant increases in the cost of living it can be challenging to stay on top of your finances. BudgetSmart from PayPlan is a simple tool that helps you find ways to maximise your income and reduce your spending.
What you need to know if you are paying your mortgage off early and how to request a redemption statement.