We're here to help

Our website contains information and tools to make it easier for you to manage a range of day to day tasks connected to your mortgage. It also contains links to external organisations that can provide you with information to help you manage your money.


See how we can help you...

Secure messaging now available

My messages is a new secure online feature. Log in to your account to send us a message or upload a document, and we will respond directly to you.

Supporting you

Our dedicated team want to understand and support our customers who are already in vulnerable situations or be ready to help anyone who may find themselves in those circumstances in the future.

Money worries

We want to help you. If you’re worried about your finances and are struggling to pay your mortgage, the sooner you talk to us, the sooner we can try to help. Talking to us about your circumstances and the options that may be available to you, will have no impact on your credit score.

PayPlan customer stories

Multiple debts, several creditors, or managing a tight budget can at times feel overwhelming. Talking to someone impartial can really help. Take advantage of free debt advice and support from PayPlan. Find out how PayPlan have helped our customers with their finances.

BudgetSmart with PayPlan

With the constant increases in the cost of living it can be challenging to stay on top of your finances. BudgetSmart from PayPlan is a simple tool that helps you find ways to maximise your income and reduce your spending.

Independent advice and support
Talking to someone impartial can really help. There are many organisations that are there to support you, either face to face, over the phone or online.
Redeeming your mortgage

What you need to know if you are paying your mortgage off early and how to request a redemption statement.