PayPlan Customer Stories

Having debts is a lot more common that you might think, and it’s easier to fix than you might think too. Debt advice from PayPlan can help you.

‘What I thought was going to be an intrusive experience was anything but. The process was simple and explained all the way. A great weight off. I would recommend PayPlan to anyone.’

With the ‘cost of living’ crisis adding extra pressure to your finances, PayPlan can offer advice to anyone who may be struggling to manage their finances and keep up with debt repayments. An impartial, friendly team with over 30 years’ experience will listen with empathy, compassion, and respect. Plus, they’ll give you a clear idea of what your options are based on your specific needs.

We have referred over 1,400 customers to PayPlan in 2022

Read some of their stories below and find out how PayPlan helped them to manage their specific challenges.

PayPlan Stories

  • Story 1: PayPlan helped me by restructuring my unsecured debt repayments
    • £72,000 in unsecured debt
    • Reduced household income
    • Concerns about losing the family home

    Mrs A is a full-time schoolteacher and extremely concerned about losing her home. Her husband is a newly qualified driving instructor who was severely impacted by the Covid pandemic.

    They have been struggling with their unsecured debts for some time, often only making the minimum payments. They took a 6-month payment holiday on the mortgage during the pandemic and then another 3 months of forbearance. They have also been proactively contacting their unsecured creditors for payment holidays on credit cards and other loans.

    At the point Mrs A spoke to PayPlan she could pay the priority debts and household bills with her salary but could not manage the credit card and loan payments without her husband's full income.

    A Debt Management Plan - Helped this couple to see a way forward through a tough time.

    PayPlan approached the unsecured debtors and agreed the terms of the Debt Management Plan.

    The plan provided a structured framework to manage the £72,000 of unsecured debt, allowing the continued prioritisation of the mortgage. And with her husband's income expecting to return within time, the couple should also expect to see a healthy monthly surplus in the future, alleviating any concerns about losing their home.

    ‘PayPlan helped me to manage debts that I was previously struggling to pay.’

  • Story 2: PayPlan helped me maximise my income and reduce my costs
    • £9,000 in unsecured debt
    • 7 different creditors frequently calling to chase payment
    • Council tax and utilities arrears
    • Reduced household income
    • Worried about mortgage fixed rate ending soon and getting behind with their payments

    Mr & Mrs B have been struggling with their finances and needed some extra support to manage everything. They have a disabled child and, due to temporary but serious health conditions, Mr B had to leave his employment for a few months. The couple were up to date with their mortgage payments, but behind with payments on their council tax and with their energy provider. And the frequent calls from other unsecured creditors were very difficult to deal with.

    PayPlan went through the couple’s budget, also known as an Income & Expenditure, which identified they were £90 short after all their bills and essential expenses had been paid each month.

    A budget review with PayPlan - Helped to increase income and reduce outgoings for this couple.

    PayPlan suggested Mr & Mrs B change to Universal Credit from legacy benefits which would increase their income by £78 per week. And to contact their energy provider and ask about the Winter Warmth Allowance for households claiming Disability Living Allowance.

    They also encouraged the couple to shop around for a better deal on Home and Car Insurance, and to ask Sky & BT for more affordable packages.

    Overall, the budgeting review helped them to go from being £90 short each month, to freeing up an additional £200 per month.

    'I haven’t been put in this position before and it’s worried me sick. PayPlan’s budgeting guidance made a world of difference. I would have got myself deeper into trouble had I not spoken to PayPlan and now I have a plan to manage my finances each month.'

  • Story 3: PayPlan helped me by contacting all my creditors
    • £900 behind on the mortgage
    • Missed payments on Council Tax and Water bills
    • £9,000 in unsecured debts
    • Reduced household income

    Ms C was working three part-time jobs before the Covid pandemic, but now only has one from which she does not get a regular income. She has a mortgage free flat that she receives monthly rental from and fosters a 3 year old child and receives a Guardian Allowance for fostering.

    Ms C took a mortgage payment holiday during the Covid pandemic and is now making her monthly contractual payments to her mortgage, but due to her reduced income is behind with her payments on some priority debts and struggling to clear her mortgage arrears.

    After completing a budget review with Ms C it was clear that most of her monthly surplus was needed to pay arrears on her priority debts such as the mortgage, council tax and water arrears. This meant her unsecured debts were rapidly escalating due to interest charges being applied.

    A Debt Management Plan - Helped make payments to unsecured creditors more affordable for Ms C.

    PayPlan contacted Ms C’s unsecured creditors and agreed the terms of the Debt Management Plan. By making Ms C payments to the unsecured creditors more affordable she can cover all her essential spending and work towards clearing the payment arrears on her mortgage, council tax and water rates.

    ‘PayPlan contacted all my creditors and helped me get manageable payments.’

  • Story 4: PayPlan helped me to prioritise payments for the best outcome
    • £1,200 in Council Tax arrears, CCJ registered
    • £7,000 in unsecured debt
    • 6 different creditors
    • Reduced household income

    Mrs D works full-time and is the sole contributor to the household income as her husband was made redundant. The couple were up to date with their mortgage but had significant Council Tax arrears and several unsecured debts totalling £7,000 between them.

    Mrs D is struggling to manage all the monthly outgoings on one income and needed some extra support to help her manage their household finances.

    PayPlan went through the couple’s budget and explained the implications of failing to pay a priority debt such as Council Tax.

    A Debt Management Plan and an Income & Expenditure review - Helped Mrs D to focus on paying their priority debt arrears in full. 

    PayPlan agreed a Debt Management Plan with the couple’s unsecured creditors making the payments more affordable. This meant Mrs D’s income could also cover the regular monthly payments towards her priority debts and the arrears that had built up on the Council Tax.

    Mr D is actively seeking a new role and when successful, his income can be added to the Debt Management Plan enabling the couple to clear their debts sooner.

    ‘PayPlan helped me to manage the situation and focus on paying the priority debts in full.’

  • Story 5: PayPlan helped me make payment arrangements with 16 different creditors
    • Significant Mortgage arrears, repossession proceedings initiated
    • Council Tax arrears
    • £12,030 in unsecured debt
    • 16 different creditors
    • Charging order against their home
    • Reduced household income

    Mr E is the sole account holder on the mortgage and due to serious health conditions was in hospital for some time and had to leave his job. During this time, they were solely reliant on his wife’s income to support them and fell behind with the mortgage payments.

    Whilst completing a detailed budget review, PayPlan quickly discovered that Mr E was also struggling with other creditors and had fallen behind with his payments.

    A Debt Management Plan – Helped Mr E focus on his priority debts and the associated arrears whilst making small contributions towards the other unsecured debts.

    PayPlan took the stress out of managing multiple creditors. They liaised with all 16 creditors and agreed the terms of an affordable Debt Management Plan on behalf of Mr E.

    ‘I think this is right option for me, I’m contributing something… that’s great, it’s amazing I feel a lot more relaxed and scheduled. Thank you, you’ve been amazing.’

  • Story 6: PayPlan helped me to focus on payments towards our mortgage arrears
    • Mortgage payment arrears
    • Council Tax arrears
    • £9,879 in unsecured debt
    • 9 different creditors
    • Reduced household income

    Mrs and Mr F are struggling with a reduced income because Mr F has been in and out of employment as a knock-on effect of the Covid pandemic. The couple have mortgage arrears but are currently paying their contractual monthly mortgage payments and making ad-hoc payments when they can towards reducing their mortgage arrears.

    Their current household budget shows they have no disposable income left at the end of each month, so they are looking for extra support from PayPlan to help them manage their finances.

    PayPlan completed a detailed household budget review with Mr F and provided long-term budgeting advice.

    A Debt Management Plan and an Income & Expenditure review - Helped Mr F get on top of the unsecured debt and take the pressure off priority payments. 

    PayPlan agreed the Debt Management Plan with all 9 creditors and suggested what Mr F could offer towards his mortgage arrears, plus a regular payment towards the Council Tax arrears. With the support of a PayPlan adviser all the couple’s debt and arrears repayments were now structured and affordable.

    ‘That seems to be a really good option, as three and a half years isn’t that long… at the moment I’ve been pretty much paying interest and not much is coming off the balances.’

If you think debt support and advice from PayPlan could help you, visit