Independent Advice

Sometimes it can help to talk to someone impartial. There are a range of organisations that provide free support and advice on matters such as; money management, mortgages, social welfare and general consumer affairs. Don’t struggle alone when you can get help and support.

Debt and other financial concerns

One of the UK’s largest providers of free debt advice and free debt management plans.
They offer comprehensive telephone advice, support and guidance for anyone struggling with debt. To read more about how PayPlan has helped support our customers; click here.
0800 280 2816

StepChange Debt Charity
Free comprehensive debt advice service, assisting 625,000 people a year to overcome their debt problems, by providing practical solutions to help them regain control of their finances. Tailored advice is available both online and over the phone.
0800 138 1111

MoneyHelper combines the help and support of three government-backed financial guidance providers; Money Advice Service, The Pensions Advisory Service and Pension Wise. They provide free and impartial advice both online and over the phone.
0800 138 7777

Money Advice Scotland
Charity providing details of advice agencies throughout Scotland that offer free, independent, impartial and confidential advice services.
0141 572 0237

Business Debtline
Run by the national charity the Money Advice Trust Free, Business Debtline offers impartial and confidential free debt advice for small businesses and the self-employed.
0800 197 6026

The Money Charity
Provide education and advice on money matters for young people and adults both online and through workshops with a focus on encouraging people to build the skills, knowledge, attitudes and behaviours that can help them make the most of their money.
020 7062 8933

National Debtline
Run by the national charity the Money Advice Trust, National Debtline is a free telephone debt advice charity that has been providing free impartial debt advice for over 25 years. Its website also offers information on debt solutions, debt management plans and has a webchat service.
0808 808 4000

Christians against poverty
A Christian charitable company specialising in debt counselling for people in financial difficulty, including those in need of bankruptcy or insolvency. 
0800 328 0006

Benefits and welfare

Independent organisation that provides a range of benefit calculators that help to check the level of existing benefits or eligibility for others.

UK Benefits
Detailed information on all kinds of state benefits available to people living in the UK.

Tax Credit Helpline
Government provided Information and claim packs for tax credits.
0845 300 3900

National charity that aims to provide practical help to people who are struggling financially.  Their benefits calculator takes less than 10 minutes to complete and will show which means-tested benefits you may be entitled to, including tax credits.

Consumer Advice Organisations

National Bereavement Service
We have partnered with the National Bereavement Service (NBS) who offer free, practical and impartial information and advice to people who are bereaved or preparing for future incapacity and death. Advice is available online or over the phone.
0800 002 9519
Gateway for UK government services, including information on benefits and taxes.

Citizens Advice Scotland
Free, independent, confidential and impartial advice in Scotland on topics ranging from legal and consumer advice to financial affairs. Advice is available online or over the phone.
0800 028 1456

Citizens Advice
Free, independent, confidential and impartial advice on topics ranging from legal and consumer advice to financial affairs. Advice is available face to face, over the phone or via webchat.

Which?Mortgage Advice
Comprehensive mortgage advice and guidance for homeowners and first-time buyers from the UK’s leading consumer affairs website.

Advice NI
An independent advice network, offering free, independent advice on debt and other issues in Northern Ireland.
0800 028 1881

Are a housing and homelessness charity, which provides support to millions of people each year through advice and legal services.  Help is available face-to-face, online and via their national helpline.  The charity also actively campaigns on issues related to poor housing and homelessness.
0808 800 4444

Citizens Advice Wales
Free, independent, confidential and impartial advice in Wales on topics ranging from legal and consumer advice to financial affairs. Advice is available online or over the phone. Calls cost the same as calls to landline numbers.
03444 77 20 20

Disability equality charity, which campaigns for equal rights for disabled people and their families.
0808 800 3333

The UK’s largest support network for Independent Advice Services. Their members centres offer debt advice including specialist advice for minority communities and people with disabilities.

Financial Services Professionals
UK database connecting consumers with financial services professionals, such as financial advisers, mortgage brokers, solicitors and accountants.

The Pension Advisory Service
Free and impartial Information and advice on pensions and retirement planning tools.
0800 011 3797