Redeeming Your Mortgage

Whether you’re paying off your mortgage early or considering leaving us for a new mortgage elsewhere, our team can help.

If you're a solicitor

If you are working on behalf of an existing customer, you can request a redemption statement using the link below.

If you're a customer

Request a statement using ‘My messages’ in your online account or call our Customer Service Team.

Paying off your mortgage

What you need to know if you are paying your mortgage off early and how to request a redemption statement.

1. Find out how much is left to pay 

• It may be useful to check your outstanding mortgage balance before requesting a redemption statement, as the statement is only valid for 30 calendar days.
• Your outstanding mortgage balance helps you understand approximately how much you have left to pay on your mortgage but will not include any applicable early repayment charges or a mortgage exit fee.
• You can find out your outstanding mortgage balance by logging into your account. If you prefer to talk to us, please contact our customer service team to confirm the balance for you.
• You still need to request a redemption statement before you make your final payment. This will confirm the full amount required to settle the mortgage.

2. Understand the costs and fees

• To understand the redemption fees that apply to your account, please check your mortgage offer pack and redemption statement.
  • The costs and fees that may apply:
  • Early repayment charges (ERC)
  • Administration fee, called a mortgage exit fee

3. How to request a final redemption statement

• A redemption statement is valid for 30 calendar days from the issue date. It will include all the information needed to make the final payment and settle the mortgage in full.
• If you plan to redeem the mortgage after the redemption statement expiry date, you need to request a new redemption statement.
• If you redeem the mortgage within the 30 days but after the redemption statement issue date, you need to add the accounts daily rate of interest to the settlement amount. The redemption statement confirms the daily interest for your account, to help work this out.
• If you make the final payment by cheque you need to add the daily interest for 5 extra days, to allow for the cheque to clear.

If you're a solicitor

A solicitor or conveyancer, acting on your behalf, can request a redemption statement using the online request form. Once we receive the request, we aim to post it to your solicitor within 5-10 working days.

To complete the form your solicitor needs:

• The full names of the customers on the account they are working on behalf of
• The mortgaged property address
• Mortgaged property account number

If you're a customer

• If you have an online account, you can log in and request a redemption statement via ‘My Messages’. Our team will respond with a redemption statement to your secure online account.
• You can also contact our customer service team to request a redemption statement and we will post it to you. Once we receive the request, we aim to issue the redemption statement within 5-10 working days.

4. Closing your mortgage account

• After we receive the full settlement amount, we will arrange for the Legal Charge on your property to be released, and then write to you or your solicitor if they are acting on your behalf to confirm your mortgage is redeemed.
  • A Legal Charge allows a lender to protect the money they have lent to you. It is registered against your property at the Land Registry.


• If you're moving out of the mortgaged property, please let us know your new address to make sure you receive any final correspondence from us.


• If your property is in Scotland and Northern Ireland, you need to appoint a solicitor to help manage the final part of the redemption on your behalf. Once the mortgage is repaid in full, your solicitor needs to prepare an application to arrange for the Standard Security or Legal Charge to be removed at the Land Registry; referred to as discharging. Once this has been completed your solicitor will notify you that the Standard Security or Legal Charge has been Discharged.
  • A Standard Security allows a lender to protect the money they have lent to you and is registered against your property at the Land Registry.


• For properties in Scotland, we can appoint a solicitor to manage this for you and our team will confirm the cost.