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About Acenden

Regulatory, Ratings, & Registrations

Regulatory Framework

In the United Kingdom, Acenden Limited is authorised and regulated by the Financial Conduct Authority (FCA Register No. 438372) and is an associate member of the Council of Mortgage Lenders. Our registration with the Financial Conduct Authority can be checked on the register at www.fca.org.uk

We administer mortgages and loans that are subject to FCA and Consumer Credit Act regulations. 

Ratings

Acenden is one of the highest rated full mortgage servicers in the UK with ranking of:

  • Fitch: RPS2+  (UK Primary)  RSS2+ (UK Special) 
  • S&P: Above Average  (primary) / Above Average (special) 

External Validation

Acenden fulfils a number of criteria, designed to meet the highest levels of external validation, for the services we provide. 
 
These include:

  • Establishment of an Information Security Management System (ISMS) in accordance with ISO27001 requirements. The BSI (British Standards Institute) awarded Acenden certification to the international standard in January 2012 and has been reassessed successfully on an annual basis since.
  • KPMG undertake an annual ISAE3000 (previously SAS70) assessment into the control framework in place across Acenden.  This has resulted in an ‘Unqualified’ assurance opinion (the highest opinion available) since February 2012. The ISAE3000 covers areas such as Call Centre and Arrears Management; Mortgage Administration; Information Technology; Complaints Management; Business Continuity and Physical Security, as well as other key aspects.

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